| What
is Terranovus.net? |
| |
Terranovus.net
is an Internet service provider based in Central Florida that
offers dial-up and DSL access throughout South Central and
Southwest Florida, and also offers a variety of business services,
including Web hosting and design, wireless broadband connectivity,
and server colocation. The company was founded in 1999 by
Gabriel Pulido and Dennis Bassetti, who started the company
due to the lack of Internet service in Central Florida.
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| What
does your name Terranovus.net mean? |
| |
The
name Terranovus is the combination of two latin words: terra
meaning world, and novus, meaning new. Hence our motto,
"a new world of internet services." |
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|
| Where
do you provide service? |
| |
Terranovus.net
provides local dial-up service at over 9,300 locations throughout
the United States. We also offer DSL access throughout
Central and Southwest Florida Click here for a complete
list of local
access numbers. We are constantly adding new cities
to our list. If you do not see your home town, check back
regularly. |
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|
| How
much do your accounts cost? |
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Dial
up Internet access accounts start at just $9.95. For more detail
about our dial up Internet access plans, please click
here. |
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|
| Is
DSL service available in my area? |
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Our
DSL service area includes Central and Southwest Florida.
Due to the distance limitations of DSL, it is not available
in all areas. To verify availability, please call us toll
free at 866-TNNI-NET and ask to speak with a DSL specialist. |
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| What
forms of payment do you accept? |
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We
accept all major credit cards including Visa, Master Card, American
Express, and Discover. All monthly credit card charges will
be processed automatically on the anniversary date of your subscription.
We can also accept personal checks, which are invoiced via e-mail,
ten days before the anniversary date of your subscription. |
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| Do
you offer a discount if I prepay my service for an extended
time? |
| |
We
believe that Internet users shouldn't have to prepay long periods
of time to receive a discount. Our service plans have the maximum
discount on them, in fact our monthly rates are lower than most
other ISPs' so called discount rates. |
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|
| Do
you offer 56K access? |
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Yes,
we offer V.90/V.92 56kbps access throughout all our service
areas. We also offer 128Kbps dual channel ISDN access in
select cities as well as DSL. |
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| What
is the highest connection speed supported on your dial up? |
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All
our dial up access plans are V.90/V.92 56kbps compatible.
The V.90 protocol is an asynchronous connection, capable
of achieving speeds of 53kbps downstream and 33.6kbps upstream.
Actual connection speed depends on your modem speed, modem
chipset, modem drivers, computer and operating system, as
well as telephone line conditions. Our customers routinely
connect at speeds above 50kbps, but in general a connection
greater than 40kbps is considered good. |
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| What
kind of computer do I need to access Terranovus.net? |
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All
modern operating systems including Windows 95/98/ME, Windows
NT/2000/XP, MacOS Classic, MacOS X, and all Unix based systems
are able to connect to our service. We recommend the following
as absolute minimum system configurations:
Dial up
access
Windows
95
486 PC-compatible processor
16 MB of RAM (recommended)
28.8Kbps modem (14.4 minimum)
10 MB available hard disk space
Macintosh
MacOS 7.6.1 or higher
16 MB of RAM (recommended)
28.8Kbps modem (14.4 minimum)
10 MB of free disk space
DSL access
Windows
98, ME, 2000 or XP
Pentium or equivalent PC
32 MB of RAM
10 MB available hard disk space
IE 4.x or Netscape 4.x or higher
10/100 Ethernet port or USB 1.0 or 1.1 compliant bus
MacOS
8.5 or higher
PowerPC
32 MB of RAM
10 MB available hard disk space
IE 4.x or Netscape 4.x or higher
10/100 Ethernet port
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| Can
I use my Terranovus.net account on more than one computer? |
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You
can access your Terranovus.net dial up account from as many
computers as you wish, but only one computer may be logged in
at any time. DSL and ISDN accounts can be shared between any
number of computers on a network. |
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| What
browser and e-mail software can I use on your service? |
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Our
sign up software automatically configures Microsoft's Internet
Explorer and Outlook Express, but you may use any browser and
e-mail client that you wish to use. |
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| Will
your sign up software erase my address book and web page favorites? |
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No,
our software simply configures the software already on your
PC to connect to us without deleting any files you may have
on your computer. |
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| Is
the software hard to install? |
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Our
signup CD is very easy to install. All you need to do is pop
it into your computer and follow the onscreen instructions.
If you need help call us toll-free at 866-SOS-TNNI a friendly
and knowledgeable technical support specialist will help you
get connected in no time. |
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| Does
the unlimited access plan mean I can stay on all the time? |
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Subscribers
to "unlimited dial-up access" plans may make reasonable
use of the service without paying more based on hourly usage.
These plans are not intended to provide full-time connections,
however, and the service may be disconnected after a significant
period of inactivity or after sessions of excessive length.
Subscribers should keep the connection open only when actively
using it, and may not use any automatic method to avoid inactivity
disconnect. In addition, subscribers may not provide public
or commercial information over such dial-up connections. Terranovus.net
offers dedicated, always on high-speed DSL
access for such purposes. |
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| Do
I need a separate phone line to use the service? |
| |
No,
a separate phone line is only necessary if you want to keep
your original phone line clear to place or receive calls during
your on-line sessions. If you are a DSL or ISDN subscriber,
you can actually use your phone line while connected to the
net simultaneously. |
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| How
big is the e-mail box that comes with my subscription? |
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Your
e-mail boxes have 50 megabytes of capacity each. |
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| Can
I access my e-mail from another provider? |
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You
can access your Terranovus.net e-mail from any computer anywhere
in the world via our web
based e-mail interface. |
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| Do
you protect me from e-mail viruses and junk mail? |
| |
Terranovus.net
has integrated a world-class anti-virus scanning engine
as well as comprehensive, 15 layer, fourth generation Sieve-based
content filtering into all our e-mail servers. For further
information about our e-mail virus and spam protection click
here. |
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| Do
you protect children from objectionable material on the Internet?
|
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Terranovus.net
strongly believes in free speech and is against censorship.
We do not restrict our Internet access in any way. We believe
that all children should be monitored by their parents or guardian
when accessing the Internet. We offer many parental supervision
tools on our sign up CD as well as on our software
download page. For further information about tips, tools,
age-appropriate or kid-friendly Web sites and how to report
online trouble, please visit www.getnetwise.org
. |
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| Will
I get busy signals when trying to get online? |
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Our
network has been engineered with tremendous capacity which is
virtually limitless due to built in overflow trunking. We closely
monitor all our trunks and network usage 24/7 to ensure availability
and eliminate busy signals. |
