| Is
DSL service available in my area? |
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Our
DSL service area includes Central and Southwest Florida.
Due to the distance limitations of DSL, it is not available
in all areas. To verify availability, please call us toll
free at 866-TNNI-NET and ask to speak with a DSL specialist.
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| How
long does it take to install DSL? |
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It
takes us a total of five business days from the time you sign
your contract. |
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| Can
I use my own DSL router? |
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You
can purchase the DSL router from us directly or provide your
own so long as it meets our connectivity requirements. Please
note that technical support for third party equipment will not
be offered by Terranovus.net and must be obtained by the original
vendor. Call us for a list of compatible equipment. |
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| Do
you install the ISDN line? |
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ISDN
lines must be contracted and installed by your local telephone
system operator. Once installed, we can provide the Internet
connectivity on it. |
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| My
DSL installation kit came with small phone plugs. What are these
for? |
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The
small phone plugs that came with your DSL self installation
kit are DSL line filters. You must attach these to all extensions
on the same line as your DSL router. |
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| Can
I host my servers on your commercial accounts? |
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Our
dedicated commercial accounts are engineered specifically for
this task. Many accounts come with at least one static IP. More
can be ordered if needed. |
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| Will
I need a firewall? |
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Our
DSL routers have a robust firewall and NAT capabilities built
right in. Whether
or not you require an additional firewall depends on your network
requirements. Please contact our technical support specialists
to discuss your particular needs. |
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| Can
your monitoring service watch over all my servers. |
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Our
remote monitoring service can watch over as many devices as
you wish. All that is needed is a public IP as well as rule
allowing us through your firewall. Our monitoring service can
monitor all services including DNS, Echo Server, FTP, Gopher,
HTTP, IMAP4, SNMP, NNTP, POP-3, Radius, SMTP, Telnet, Time Server,
and ICMP. Notifications can be sent via SMTP mail, TAP pager,
cellular paging or beeper. Please note that the charge for remote
monitoring is based on the number of IP devices you have, not
the number of services. |
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| What
kind of computer do I need to access Terranovus.net? |
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All
modern operating systems including Windows 95/98/ME, Windows
NT/2000/XP, MacOS Classic, MacOS X, and all Unix based systems
are able to connect to our service. We recommend the following
as absolute minimum system configurations:
Dial up
access
Windows
95
486 PC-compatible processor
16 MB of RAM (recommended)
28.8Kbps modem (14.4 minimum)
10 MB available hard disk space
Macintosh
MacOS 7.6.1 or higher
16 MB of RAM (recommended)
28.8Kbps modem (14.4 minimum)
10 MB of free disk space
DSL access
Windows
98, ME, 2000 or XP
Pentium or equivalent PC
32 MB of RAM
10 MB available hard disk space
IE 4.x or Netscape 4.x or higher
10/100 Ethernet port or USB 1.0 or 1.1 compliant bus
MacOS
8.5 or higher
PowerPC
32 MB of RAM
10 MB available hard disk space
IE 4.x or Netscape 4.x or higher
10/100 Ethernet port
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| I
have a small business with a network of 4 computers. I am not
very network savvy. How hard is it to install the DSL router? |
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Installing
our DSL router is very easy. Our DSL router comes in a complete
self installation kit with all the software, cables and filters
required to get you set up in no time. Simply follow the step-by-step
instructions included in the kit and you'll be up in now time.
If you are not technically inclined, we can install all the
hardware for you right in your own place of business. |
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| What
browser and e-mail software can I use on your service? |
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You
may use any browser and e-mail client that you wish to use. |
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| Will
your sign up software erase my address book and web page favorites? |
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No,
our software simply configures the software already on your
PC to connect to us without deleting any files you may have
on your computer. |
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| Is
the dial up software hard to install? |
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Our
signup CD is very easy to install. All you need to do is pop
it into your computer and follow the onscreen instructions.
If you need help call us toll-free at 1-866-SOS-TNNI a friendly
and knowledgeable technical support specialist will help you
get connected in no time. |
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| How
big is the e-mail box that comes with my subscription? |
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Your
e-mail boxes have 50 megabytes of capacity each. |
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| Can
I access my e-mail from another provider? |
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You
can access your Terranovus.net e-mail from any computer anywhere
in the world via our web
based e-mail interface. |
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| Do
you protect me from e-mail viruses and junk mail? |
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Terranovus.net
has integrated a world-class anti-virus scanning engine as
well as comprehensive, 15 layer fourth generation Sieve-based
content filtering into all our e-mail servers. For further
information about our e-mail virus and spam protection click
here. |
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